TERMS & CONDITIONS

Consulting Rates and General Policies

TriAgency charges normal hourly fees for projects as follows:


All billing for the purpose of any project will be provided by TriAgency.

A deposit of 50% of the estimated cost is required prior to starting work, and will be applied to the final billing of the work. TriAgency will bill on completion of the project, or, in the event that the project departs from intended direction and requires further time for execution, twice monthly, on the 1st and the 15th for actual hours worked, due Net 10; if payment is not received by the next billing, work stops until it is received.

The number of hours presented is an estimate of the number of hours expected to complete this project based on previous work; however, TriAgency will bill for the actual number of hours of work, which may be less than the estimate. Should change of project specifications or major revisions require further time for execution, TriAgency will bill at an hourly rate.

Upon full payment only, TriAgency grants a non-transferable, non-exclusive license to use all materials produced in this project. Upon transfer, copyright ownership of the content of the site and all imagery created for it, will belong exclusively to THE CLIENT.


Updates and Technical Support
Once a project has been completed, it may require ongoing technical support and maintenance updates. This may include but is not limited to adding or removal of features, database cleanup or manual data entry, assistance with site update processes that have been made available to you, and general tech support with the project.

Both Maintenance and Technical Support require either prepaid A La Carte or Contracted retainer hours to be on account. In the case THE CLIENT does not have credit on account for support, THE CLIENT will be required to purchase a block of hours to cover estimated maintenance or support service time.


Technical Support Services hours will occur during normal business days (Monday through Friday); all other weekend and holiday hours will be billed at an overtime (x 1.5) rate.

For same day response send an email to SUPPORT@TRIAGENCY.COM with full details of the issue. Virtual Meetings (Instant Messaging) and Phone calls with client will be available for callback the following day. In Person Meetings relating to support discussions and updates will require at least three days prior notice.

Once problem has been identified, normal turnaround for a solution is 48-72 hrs. Priority Rush support is available at an overtime rate (x 1.5) and the problem will be resolved within 24 hours.


General Site Maintenance Updates that are under 5 hours will be deducted from account retainer credit. Updates or assignments that are estimated to be over 5 hours will be treated as a new project, requiring an estimate and contract to be drawn up, and falling under our normal conditions of 50% deposit to proceed with project. Please submit all requests via email or your BaseCamp account.